FAQ

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Are you accepting custom orders?

I am currently accepting custom portrait orders at this time.

How do I make a purchase?

To purchase a custom portrait please note the following steps.

1. Select your custom paper doll portrait and add-ons which can be found in the Shop.
2. Complete your purchase at checkout with any initial notes.
3. Collect and submit all photos. * Email is welcome but Dropbox is preferred based on picture file size.

How long will it take for me to receive my custom order?

I try to turn around portraits as soon as possible, but please be aware it could take up to 8-10 weeks for completion.  Please message me if you have any questions or have a specific need by date.

What sort of photo references will I need to provide?

Please provide the following references to complete custom tailored portrait:

· Three high resolution photos (per person)

     o Close-up, full-profile front-facing photos are needed

     o Web links accepted

· Clear photos of desired hairstyle

     o Web links accepted

· Clear photos of desired clothing

     o Web link accepted

· Create a folder with all photos on Dropbox for easy sharing

How do I submit my photos?

Because of file size, the preferred way to submit your photos would be through a Dropbox folder or you may email photos to info@christineelisecreative.com.

How will my order ship?

I ship all orders through FedEx and will provide Tracking upon shipment. Please contact me before placing your order if you prefer to have your artwork shipped with an alternate carrier. 

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Do you ship outside the US?

Unfortunately, at this time, I am shipping within the US only. 

Am I able to cancel my custom order?

You have 48 hours to request a cancellation to receive a full refund.  After 48 hours, a store credit will be given to you. 

Do you accept returns on custom orders?

Due to the detailed work, customized for each client, I do not accept returns or exchanges. It is my absolute priority to ensure you are happy with your purchase so if there are any issues, please contact me and I would be happy to discuss options with you. 


I work tirelessly to customize each individual or pet to be identifiable appropriately but please keep in mind, these paper dolls are whimsical way to capture the ones you love. While my vision is to create your likeness based on the photos provided, it is not a photo copy.

Do you accept returns on non-custom orders?

Yes, if you are unsatisfied with the product please contact me to discuss options. To return a non-custom item, please send your item back within 14 days of receipt to receive a replacement or full refund.  All merchandise should be in its original condition with the original packaging and receipt. Shipping and handling fees are non-refundable.